本产品提供4小时免费咨询。SEPT将在购买后60天内回答有关标准或检查表的任何问题。新订购“自解压文件格式”选项，以在可编辑的Microsoft Word文档中获取此产品！现在9月的专家们为ISO/IEC 20000-1:2011编制了一份清单。ISO/IEC 20000-1:2011是一项服务管理系统（SMS）标准。它规定了服务提供商计划、建立、实施、运营、监控、审查、维护和改进SMS的要求。这些要求包括服务的设计、过渡、交付和改进，以满足约定的服务要求。 要求IEC-2011服务供应商提供ISO-20000服务的保证； 要求其所有服务提供商（包括供应链中的服务提供商）采取一致方法的组织；旨在展示其设计、过渡、交付和改进满足服务要求的服务的能力的服务提供商；监督、衡量和审查其服务管理流程和服务的服务提供商；服务提供商通过SMS的有效实施和运营，改进服务的设计、过渡、交付和改进；作为服务提供商SMS符合ISO/IEC 20000-1:2011要求的合格评估标准的评估员或审核员。ISO/IEC 20000-1:2011提倡采用综合流程方法，有效地提供托管服务，以满足业务和客户需求。 一个组织要有效运作，就必须识别和管理大量相关活动。服务管理流程的协调整合和实施提供了持续控制、更高的效率和持续改进的机会。组织需要越来越先进的设施（以最低成本）来满足其业务需求。随着对支持服务的依赖性不断增加，以及可用技术的多样性，服务提供商可能难以维持高水平的客户服务。被动工作，他们花在计划、培训、审查、调查和与客户合作上的时间太少。其结果是未能采用结构化、积极主动的工作实践。这些服务提供商也被要求提高质量、降低成本、更大的灵活性和更快地响应客户。 相比之下，有效的服务管理可以提供高水平的客户服务和客户满意度。它还认识到，服务和服务管理对于帮助组织创收和提高成本效益至关重要。ISO/IEC 20000系列使服务提供商能够了解如何提高向客户提供的服务质量，包括内部和外部服务。ISO/IEC 20000系列区分了与组织形式或规模、组织名称和结构无关的过程最佳实践。ISO/IEC 20000系列适用于大型和小型服务提供商，最佳实践服务管理流程的要求独立于服务提供商的组织形式。 这些服务管理流程提供尽可能最好的服务，以在商定的资源水平内满足客户的业务需求，即专业、经济高效且风险得到理解和管理的服务。2011年版和2005年版之间的差异2011年版标准包含:定义服务管理体系范围的方法术语的变化以反映标准的全球使用澄清系统中其他人操作的过程更接近ISO 9001和ISO/IEC 27001定义PDCA方法适用于服务管理体系管理体系要求一条中的新服务和变更服务的设计和迁移要求标准定义部分的日期新术语“服务管理体系”的使用本检查表通过分析本文件各条款中表示政策、程序、计划、记录、文件、审计或审查的关键词来编制。 该清单提供了一个易于使用的物证分类方案，包括程序、计划、记录、文件、审计和审查。本文件要求或建议的数字已过。该清单通过产品证据清单阐明了合规所需的内容，该清单将帮助任何组织满足本标准的要求。使用检查表将节省时间和金钱，并可能有助于满足某些政府要求。这是一种可以带来红利的援助。价格合理的优质产品！

This product comes with 4 hours of free consultation. SEPT will answer any question concerning the standard or Checklist for 60 days after purchase.New! Order the "Self-Extracting File Format" option to get this product in an editable Microsoft Word document!Now! The experts at SEPT have produced a checklist for ISO/IEC 20000-1:2011. ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements. ISO/IEC 20000-1:2011 can be used by:an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled;an organization that requires a consistent approach by all its service providers, including those in a supply chain;a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfill service requirements;a service provider to monitor, measure and review its service management processes and services;a service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS;An assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in ISO/IEC 20000-1:2011.ISO/IEC 20000-1:2011 promotes the adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements. For an organization to function effectively it has to identify and manage numerous linked activities. Co-ordinated integration and implementation of the service management processes provides the ongoing control, greater efficiency and opportunities for continual improvement.Organizations require increasingly advanced facilities (at minimum cost) to meet their business needs. With the increasing dependencies in support services and the diverse range of technologies available, service providers can struggle to maintain high levels of customer service. Working reactively, they spend too little time planning, training, reviewing, investigating, and working with customers. The result is a failure to adopt structured, proactive working practices. Those same service providers are being asked for improved quality, lower costs, greater flexibility, and faster response to customers.In contrast, effective service management delivers high levels of customer service and customer satisfaction. It also recognizes that services and service management are essential to helping organizations generate revenue and be cost-effective. The ISO/IEC 20000 series enables service providers to understand how to enhance the quality of service delivered to their customers, both internal and external.The ISO/IEC 20000 series draws a distinction between the best practices of processes, which are independent of organizational form or size and organizational names and structures. The ISO/IEC 20000 series applies to both large and small service providers, and the requirements for best practice service management processes are independent of the service provider's organizational form. These service management processes deliver the best possible service to meet a customer's business needs within agreed resource levels, i.e. service that is professional, cost-effective and with risks which are understood and managed.Difference between the 2011 version and the 2005 versionThe 2011 standard contains:A method of defining the scope of the service management systemChange of terminology to reflect global usage of the standardClarification of the processes operated by others in the systemCloser alignment to ISO 9001 and ISO/IEC 27001Defining that the PDCA methodology applies to the service management systemPut all management system requirements in one clauseRequirements for the design and migration of new and changed servicesUpdate of the definition section of the standardUse of a new term "service management system"This checklist was prepared by analyzing each clause of this document for the key words that signify a policy, procedure, plan, record, document, audit, or review. The Checklist provides an easy-to-use classification scheme of physical evidence comprised of procedures, plans, records, documents, audits, and reviews. The number required or suggested by this document is over.The Checklist clarifies what is required for compliance through a product evidence list that will assist any organization in meeting the requirements of this standard. Use of the Checklist will save time and money, and may aid in meeting certain governmental requirements. This is an aid that will pay dividends. A quality product at a reasonable price!